Building and managing applications and IT infrastructure securely is a complex task for even the most skilled individual or team. While Red Hat makes it easier to work across platforms and environments with strengthened open source solutions, organizations may lack the time and expertise required to take full advantage of their current Red Hat investments.
With a Dedicated Operations Technical Account Manager (TAM), organizations have an embedded resource that serves as an extension of their team within Red Hat. Focused on Day 2 diagnostics, remediation, and risk mitigation, a Dedicated Operations TAM is the ideal resource for complex, high-uptime, or regulated environments.
What is a Dedicated Operations Technical Account Manager (TAM)?
Unlike Red Hat’s standard Technical Account Management subscriptions, the Dedicated Operations TAM offers hands-on issue resolution, optional on-site presence, and security-cleared personnel, making it a value add for OpenShift, Ansible, and compliance-driven customers. TAMs help ensure that you have the tools and knowledge needed to continually innovate while maintaining regulatory compliance and mitigating risk.
Unlock efficiency with a Dedicated Operations TAM
Quickly reacting to production downtime and minimizing disruptions while building a reliable IT infrastructure and deploying applications is no easy task. Today’s IT teams are under pressure to deliver more with fewer resources. Bringing in a dedicated expert can provide much-needed support, thereby increasing flexibility, improving scalability, and streamlining the management of complex systems.
Your Dedicated Operations TAM allows you to address your specific needs more effectively. Additionally, they provide:
- On-location assistance and flexibility: Dedicated Operations TAMs meet you where you are, offering flexible service options tailored to your needs. You can opt for fully remote TAM service to minimize facility access concerns, or your TAM can be fully embedded on-premise, in your day-to-day operations. Regardless of your chosen approach, your partnership with a TAM ensures you receive the benefit of rapid issue resolution, reduced downtime, and maximized operational efficiency.
- Hands-on support: Your Dedicated Operations TAM directly engages with your systems to troubleshoot and resolve issues as they occur. This minimizes downtime, enhances productivity, and contributes to your long-term success.
- The credentials you need: With deep technical knowledge and the security credentials required by your organization, Dedicated Operations TAMs bring the credentials and expertise you need to support complex IT environments.
- Dedicated technical support: Dedicated Operations TAMs serve as your single technical point of contact that help you plan, deploy, and safeguard Red Hat software more successfully. Your TAM is fully dedicated to your account, providing consistent support, in-depth knowledge, and tailored solutions every step of the way.
- Ongoing knowledge sharing: Building in-house skills is imperative in today’s rapidly changing technology environment. TAMs mentor your staff on best practices, provide onboarding and enablement workshops, and impart specialized knowledge and resources to equip your team to handle challenges more effectively.
A Dedicated Operations TAM is a vital asset for busy teams with critical availability requirements, serving as a single point of contact for technical guidance, issue resolution, and strategic planning. With deep knowledge of your organization’s systems and goals, a TAM helps prioritize tasks, streamlines support, and proactively identifies potential challenges before they escalate. This reduces the burden on internal teams, allowing them to focus on core projects while the TAM handles coordination with internal Red Hat teams, escalates critical issues, and ensures timely resolution of issues.
Learn more about how Dedicated Operations TAMs can help your organization stay current with evolving technologies, contribute to long-term success through personalized support, and assist organizations in maximizing their existing investments.
关于作者
Imed Chihi runs the Global Technical Account Management Practice at Red Hat. He has been with the company for more than 14 years, taking roles as Technical Account Manager, then as Manager of regional Customer Success teams. Prior to Red Hat, he was with Bull, Sagemcom and Sprint in Tunisia, the US, the UK and in the Gulf. Imed has been an Open Source advocate since 1996 and was involved with Open Source technologies for the past 24 years in various roles covering training, consulting, systems administration, IT management and people management. Strong with a long experience in both technical and leadership roles, he developed a solid and deep understanding of the technology and the associated social considerations to build and run a successful organization and engaged teams. Imed holds an engineering degree and a MSc. in Computer Sciences.
